If you're in the market for a Crock pot, buy a Rival

I have a Rival crockpot that I bought in April 2009.  The handle on the lid has broken on it twice; whether or not it was user-error can't be confirmed....

I love my crockpot with a love that might be classified as an obsession.  If my apartment were on fire and Troy and Jack were in the car, I would grab my crockpot and my Kitchen Aid mixer.  I told you it was an obsessive love.

I emailed the company recently to ask if they could send a replacement handle for the lid.  Currently we use a butter knife to lift the lid while grabbing the hot glass with an oven mitt.  Not a sustainable cooking practice.

I received an email today that they are shipping me a brand spanking new crockpot valued at $60.  I bought mine on sale for $30.

That my friends, is customer service!  So for that, I give major kudos to Rival brand products.