I have a Rival crockpot that I bought in April 2009. The handle on the lid has broken on it twice; whether or not it was user-error can't be confirmed....
I love my crockpot with a love that might be classified as an obsession. If my apartment were on fire and Troy and Jack were in the car, I would grab my crockpot and my Kitchen Aid mixer. I told you it was an obsessive love.
I emailed the company recently to ask if they could send a replacement handle for the lid. Currently we use a butter knife to lift the lid while grabbing the hot glass with an oven mitt. Not a sustainable cooking practice.
I received an email today that they are shipping me a brand spanking new crockpot valued at $60. I bought mine on sale for $30.
That my friends, is customer service! So for that, I give major kudos to Rival brand products.